Customer Care Centres

Thaba Chweu Local Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:

  • Payment and account-related services;
  • Lodging and following up of all complaints;
  • Provision of  information related to all services in the Metro;
  • Liaison with and referral to line departments where necessary;
  • Booking of facilities and services;
  • Provision of a multi-purpose community care front desk;
  • Provision of a “one-stop” customer care service to all the customers of Thaba Chweu; and
  • Switchboard and call centre related services.

These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.

Thaba Chweu Customer Care Centre

Address: Cnr Central & Viljoen Streets, Mashishing
Tel: +2713 235 7300
Customer Relations Manager (CRM): Themba Sibiya
Email: info@tclm.gov.za
CRM Telephone: +2713 235 7300