Customer Care Centres
Thaba Chweu Local Municipality has introduced the concept of Customer Care Areas for your convenience. This one-stop service delivery point provides you with integrated access to services and information. The following services are rendered at all customer care areas:
- Payment and account-related services;
- Lodging and following up of all complaints;
- Provision of information related to all services in the Metro;
- Liaison with and referral to line departments where necessary;
- Booking of facilities and services;
- Provision of a multi-purpose community care front desk;
- Provision of a “one-stop” customer care service to all the customers of Thaba Chweu; and
- Switchboard and call centre related services.
These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00.