Report It

For service related issues:

Call Centre: 0860 543 000

Service related issues refers to:

  1. Electrical
  • Traffic lights damaged/out
  • Street lights out
  • Power failures
  • Loose power cables
  • Open distribution boxes
  • Electrical substations
  • Illegal connections
  • Cable theft

2. Water & Sewer

  • No water
  • Blocked sewers
  • Fire hydrants leaking
  • Water leaks
  • Missing manhole covers
  • Faulty water meters
  • Soiled/smelling water
  • Blocked storm water drains

3. Roads

  • Road signs missing
  • Road surfaces damaged
  • Faded road markings
  • Barriers damaged/missing
  • Cargo on roads
  • Spillage on road
  • Fallen tree obstructing traffic

For life threatening emergencies:

  • Provide the operator with what has happened and what help is needed
  • Give your full name and contact details
  • Provide the address (suburb, town, street address) and nearest landmark where the incident is eg in Gerry Street, Thembisa near the clinic.
  • Wait for the operator to finish assisting before hanging up and make sure you receive a reference number.



Life threatening issues refers to:

1. All Fires

  • Fires involving factories, businesses, residential, veld and motor vehicles and the like
  • Hazardous materials

2. Emergency Medical Assistance

  • Ambulance (emergency medical assistance)
  • Accident (vehicle, drowning, electrocution etc)

3. Metro Police

  • Accident/collisions
  • Traffic flow
  • Obstructions
  • Reckless driving
  • Hi-jacking
  • Theft/Armed robbery
  • Shooting incidents
  • Suspect vehicles and persons
  • Illegal gatherings
  • Electricity cable the illegal tampering

4. Disasters

  • Floods, wind and rainstorm damage
  • Sinkholes
  • Chemical spillage
  • Earthquakes


Provide the call operator with:

  • The reason for your call and specify the kind of help you need
  •  Your name in full (spell it put if needed)
  • Your contact number/s
  • Your address and the nearest cross road (spell it out if needed)
  • The suburb and town where the problem is, eg Selection Park in Springs
  • The nearest landmarks to the issue eg across the road from the Engen garage

WAIT FOR THE OPERATOR TO FINISH before hanging up and make sure you:

  • Get a reference number which will help with follow ups
  • Always give as much information as possible to the operator
  • Get the name of the call centre operator

CALL 013 235 7300


Thaba Chweu Local Municipality, is a municipality of South Africa, located in the Ehlanzeni District Municipality, Mpumalanga.
Thaba Chweu Local Municipality


This email address is being protected from spambots. You need JavaScript enabled to view it.

013 235 7300

013 235 1108

3 Sentraal Street, Lydenburg, 1120